Monthly Archives: May 2020

Visits From The Heart series, Episode 6

The sixth episode of the ‘Visits from the Heart’ series features Primrose Retirement Communities CFO Brian Morgan chatting with Jane B., an independent living resident of Primrose Retirement Community in Pueblo, CO. As our community in Pueblo celebrates it’s 10th anniversary, Jane is proud to be one of the first residents. Originally from Georgia, Jane is now proud to be an ambassador for Primrose and on the welcome committee.

Brian:  You know, we’ve been through some challenging times during this situation. Can you share with me what’s kept you positive during this time?

Jane: Well for one thing, I have to keep talking to myself. Reminding myself how fortunate I am. There are a lot of people in a lot worse shape than I am. I have a wonderful place to live. I have wonderful family, friends and I think about all that. And people in other places don’t have it so good.

Brian: What’s been the hardest thing for you, Jane, over maybe this last month or so?

Jane: Not being with my family, my friends, being able to get out and go shopping, or socialize.

Brian: Has Primrose, have the staff there trying to keep you and the other residents positive?

Jane: Primrose has the most wonderful staff that anyone could ask for, and have had for the entire 10 years that I’ve been here. Everyone tries to do everything they can to make us comfortable and happy.

Brian: Tell me something over the last month or two, Jane, that’s put a smile on your face. Maybe its something one of our staff people inside the building have done?

Jane: They are just very helpful to anything, Brian, that you ask them about. And they just keep constantly trying to do things, figuring out things to help us through this.

Brian: What would be something you would say to our staff?

Jane: Thank you, thank you, thank you. They always have a smile their face. You never ask them for anything or to do anything that they don’t see that it’s done. And they just go out of their way to be helpful to you. They try to make things easier for us.

Brian: Well great. And its great to hear that our staff there are providing that support to you and the others there. What would be the first thing that you are going to do with your family when this situation is all over with?

Jane: Same as always, just get together, have good times together. Just being with them.

Brian: Thank you so much.

Jane: Thank you and I just want to say again that Primrose staff gets an A++ on everything. We just couldn’t have a better place to live.

Primrose Precautionary Measures Regarding COVID-19 as of May 26, 2020

The safety and wellbeing of our residents and staff remains our highest priority. Company-wide, we are taking precautionary measures, closely monitoring and following guidance from the Centers for Disease Control and Prevention (CDC) and our state and local regulatory agencies. Our responses continue to evolve as we receive updated information and recommendations. 

We have been pleased at how effective our precautions have been, and we certainly cannot remove them without proper consideration.  Know that we are continually monitoring and reassessing our precautionary measures to ensure that we are making the most prudent and conscientious decisions.  As conditions change and improve, we will be strategic in making changes to and eventually reducing these measures. 

As we operate in 17 states, there are varying regulations and recommendations from local and state agencies.  We ask that you contact your local Executive Director for specific, up to date information on our protocols in a certain location. 

Precautionary Measures in Place:

Every community is taking the following precautionary steps to stop the spread of disease:

  • All residents will be asked to wear cloth masks inside the community anytime they are not alone in their apartment.
  • Family members are only allowed to visit residents if the visits occur outdoors, and they occur with appropriate social distancing.  Both the resident(s) and visitor(s) must wear masks for the entire visit.  Virtual visits and window visits are still strongly encouraged.
  • We encourage family members to communicate with loved ones via phone calls, emails, video chat, or other remote options.
  • There will be one point of entry (main entrance) into our communities
  • Access is restricted to employees, essential third-party medical providers, and family members (wearing masks and limited to the resident’s apartment) during certain pre-approved situations such as end of life care.
  • All persons authorized to enter our community will immediately clean their hands using alcohol-based sanitizer and be screened using a questionnaire and temperature check.
  • All employees will wear masks in our buildings at all times. 
  • There will be daily screenings of all Primrose residents, including temperature checks and oximeter readings.
  • Transportation will be provided only to medically necessary appointments (as determined by leadership team in coordination with medical professionals). 
  • We will be providing meal delivery for all residents capable of dining in their apartments.  There is no fee for this delivery.  Additional dining modifications will be made for those who require it.  Communal dining following social distance protocols will be determined on a community by community basis. 
  • All large group activities have been cancelled.  Alternative options are being developed and offered.
  • Vendor deliveries will be made to outside zones for staff to deliver.
  • Infection control practices, including frequent cleaning and sanitization, are being followed.

Protocol for suspected or confirmed cases:

If there is a suspected or confirmed case in any of our communities, the plan is to continue to fully comply with guidance from the CDC and local and state health departments. 

For more information on COVID-19, please visit

Thank you for your cooperation as we all work together to keep our residents safe.  If you should have additional questions specific to your local Primrose community, please contact the community to speak with the Executive Director. 

Visits From The Heart series, Episode 5

On the fifth episode of the ‘Visits from the Heart’ series Jim Thares, Founder and CEO of Primrose Retirement Communities, sits down to visit with Wayne and Sallie in Gillette, WY. This happily married couple lives at Primrose and boasts about kids, grandkids, great-grandkids and one great-great-grandchild!

Jim: Well good afternoon, I’m Jim Thares and if you don’t know who I am, I’m the founder and CEO of Primrose Retirement Communities, the guy that had the idea a long time ago to build these communities. It’s a pleasure to get to meet both of you, Wayne and Sally today, and visit a little bit during these times (on) how things are going. How has it been during these times, that’s different than before?

Sallie: They probably been better here than they might’ve been somewhere else because everybody’s taking good care and they try to keep everybody busy and active and locked down. I think if we were home we would alone. In here we have other people even though we can’t visit, really, but still we have a lot of people around. I think that’s better.

Wayne: And they are 100% nice people.

Jim: What would you say to the staff if you had an opportunity to talk to them all?

Wayne: Change nothing.

Sallie: You know what? In the time we’ve been here, we’ve been here for five months, and we have never met any on the staff that haven’t been friendly and helpful. Amazing! I’ve never seen one (staff member) grumpy here. ­­­

Jim: How about staying in touch with family? Have you had the opportunity to stay in touch with kids? I see you have quite a few kids and grandkids. Are you able to somehow communicate some with them?

Sallie: We have two sons that live here right now and one that goes to Arizona for the winter. And the two that live here also have their families here. We’ve talked on the phone and we visited with both them outdoors since we’ve been able to do that. Yeah, we’re keeping up.

Jim: Keeping in touch, that’s good. I’m glad you’re able to that. What’s the first thing you are going to do with your kids once you’re out of quarantine or once this gets over?

Sallie: Well I don’t know, depends on when it gets over. We have a granddaughter who was married on March 11th, and that’s the last time we’ve been out. And they got married at the courthouse and they’re going to have a celebration on the (May) 30th. So we’re hoping to be there.

Jim: By then, yeah.

Sallie: That’s our number one goal.

Wayne: We’ve got a lot of things like new haircuts, you know.

Jim: Well you know, guys like us, it don’t take a lot!

Visits From The Heart series, Episode 4

Mark McNeary, General Counsel for Primrose Retirement Communities, hosts the fourth episode of the ‘Visits from the Heart’ series. This episode features his visit with Primrose resident Barbara W., who doesn’t mind sheltering in her apartment with her dog Miley.

Mark: Well thank you for taking your time out of your day to talk with me.

Barbara: Thank you.

Mark: So, how are you, how are you doing?

Barbara: I’m doing well, really well.

Mark: Ok.

Barbara: They make sure we have everything we need, they check on us often. They still do some activities that we can do. And the food’s good. And everybody’s so friendly and I think I found paradise.

Mark: Well I’m really glad to hear that. I’m glad you feel that way. What kind of activities do they have you doing?

Barbara: I’m playing bingo, which is fun. And (we’re doing a) Louis L’Amour’s reading, and I can walk in the halls to get my exercise and they start doing chair exercising this week. It’s just things that keep you on your toes.

Mark: That’s good, that’s important.

Barbara: Rather than sitting in our room and not doing anything. I need to move.

Mark: What’s been the hardest thing for you over the last few weeks?

Barbara: I miss my daughter more than anything.

Mark: Sure, sure, that makes complete sense. What keeps you going, what keeps you motivated, keeps you positive right now?

Barbara: Taking my dog out and getting some fresh air. It’s just really a neat place.

Mark: So, what do you have planned for the rest of today?

Barbara: I’m gonna be playing bingo this week and I’m going to chair exercises this week. There’s a lot to do. You know we just get up and its time to bed, the time goes so fast.

Mark: Good.

Barbara: I know I’m really positive and I don’t think you could find anybody here that’s negative about the place. It’s just wonderful.

Mark: What’s the first thing you are going to do with your family once this is over?

Barbara: Just to get to see them will be wonderful, you know, I can’t wait. I get to hug my daughter.

Mark: Yeah, I understand that. Is there anything we can do to make things a little bit better for you?

Barbara: Nothing you can do to make it better. In fact, it’s really nice because they’re making sure that we’re protected and we can’t get out in the community and get exposed to that virus. They really protect us.

Mark: Good, good, I’m glad to hear that. I’m glad you feel safe.

Barbara: Better probably than any place there is in town because they are protecting us.  I’m not going anywhere.

Visits From The Heart series, Episode 3

The third episode of the ‘Visits from the Heart’ series features Primrose Retirement Communities CFO Brian Morgan interviewing Juanita M., an independent living resident of Primrose Retirement Community. Juanita is 102 and shares from her heart as one of our treasured residents.

Brian: Juanita we appreciate you taking the time to visit with us today.

Juanita: Thank you

Brian: Yeah

Juanita: I’m pleased to do it.

Brian: Good

Juanita: I have a lots of time.

Brian: Well say, we just wanted to sit down and visit with you, ask you a few questions. Would you like to share with us what has been the hardest thing for you in these last few weeks?

Juanita: I’m so happy that I’m here to begin with. I don’t think I could feel any safer any place else. But its been very good. If this is the way it has to be then I’m all for it. I’m happy here, they feed us well, too well. I think I’m gonna get rid of my scales. But I do exercise, I’m still trying to do that when they have an activity here and also in my apartment. I couldn’t ask for anything more, actually.

Brian: Can you tell us a couple of things during this time, things that have kept you positive?

Juanita: Yes, I talked to my family Saturday, one in Oklahoma City, my son, and my daughter, about 25 miles out of Decatur

Brian: Is there anything you’ve done or the staff have done to keep you guys positive?

Juanita: We still have our parties on Friday where we walk out in the hallways. I always wind up with a candy bar or a root beer or whatever.

Brian: If there is something you could say to the Primrose staff, Juanita, what would you say?

Juanita: They don’t do things like I would do them but I’m so glad someone else is doing it. I’m not too hard to please.

Brian: What’s the first thing you are going to say or do with your family?

Juanita: Probably go to my granddaughter who lives just outside of Decatur. And, she and her husband have the two little girls, and my daughter is the mother of that family, will be there. We’ll just, well hopefully its warm enough that we can get in the pool.